Shipping & Return
All of our nails are carefully handmade and worth the wait. The current processing times are as follows:
|
Availability |
Production Method |
Processing Time |
|
Pre-made |
Next business day |
|
| Make to Order |
Custom-made |
5-7 days |
|
Delivery Location |
Processing time |
Delivery Time |
|
|
Tracked |
|||
|
United Kingdom |
Allow 5-7 days from point of order to dispatch for the production process. |
Next business day |
1-2 |
|
Europe |
5-7 |
||
|
United States |
3-7 |
||
|
Canada |
3-9 |
||
|
Australia |
3-9 |
||
|
Rest of World |
3-9 |
||
*International transit times may vary due to customs clearance and other variables that are out of our control.
RETURNS POLICY
Please note that due to the custom nature of our products and hygiene concerns, we are unable to offer exchanges or refunds for a change of mind, or if you wish to request a different design/size. We recommend reviewing your order carefully before completing your purchase.
Damages and Issues:
If your item arrives damaged or you receive the wrong item, please contact us immediately at monnainails@gmail.com. We will work to resolve the issue as quickly as possible.
To be eligible for a return, your item must meet the following conditions:
- The item must be in the same condition as when you received it.
- It must be unused, including all accompanying items (if applicable).
- The item must be in its original packaging.
- A receipt or proof of purchase is required.
Refunds will be processed within 14 days of receiving the returned item in its original condition. Please note that we do not accept items returned without prior approval.
If you have any questions or need further assistance, feel free to contact us . We are here to support you throughout the return process.
